Voice of the Customer

"It is during our darkest moments that we must focus to see the light."  Aristotle... 

We appreciate that during this period of change and uncertaintly, business as usual 'Independent Listening' programmes are not a priority for business leaders.  The exception to this will be when we are are engaged to provide M&A transaction support, specifically, commercial due diligence.    

Right now, we are encouraging firms and marketing agencies to talk directly to their clients.  They will appreciate it and they will remember how they felt for a long time. 

Please get in touch if you need advice on designing a structure for your client listening discussions - no fee - contact tim@servicereality.co.uk

When the time is right, it is worth considering the benefits of commissioning an Independent Listening programme.

Our approach

In a nutshell, we show Our clients their service reality in a unique way and from an independent perspective.

It's because we are independent specialists that your clients will give us unfiltered insights about your current relationship status, their future purchasing intentions and your competitors that they can't or won’t easily give your teams.  

What sets us apart?

  • Strategic intelligence – We are business development specialists with the experience and gravitas to have strategic conversations with senior decision makers in your key accounts.  We will bring actionable insights back to your leadership teams
  • Voice - We record our conversations, so that your teams hear what customers actually think and feel –The evidence we gather from the voice of the customer is emotive and irrefutable, providing a powerful catalyst for culture change and profit improvement
  • International reach - We work comfortably across international time zones and are sensitive to cultural nuance when structuring our discussions with your customers 

Your browser is out of date

For the best experience and security on phones, tablets and computer screens alike this website uses technologies that are not compatible with the browser you're currently using. For more information and instructions on how to update your browser, visit https://browser-update.org/update.html.

Proceed to website