What is your service reality?
Our clients see the strategic value in complementing their CSAT or NPS data with qualitative research. We show our clients their service reality and sales culture from a totally independent perspective.
Customers will usually appreciate the investment you are making in listening to them and give us unfiltered insights about your current relationship status, their future purchasing intentions and your competitors that they can't or won’t easily give you, either in a survey or a face-to-face meeting.
Hearing the actual voices of your key customers will inspire positive internal change in a way that survey scores never can.
What sets us apart?
- Strategic intelligence – We are business development specialists with the experience and gravitas to have strategic conversations with senior decision makers in your key accounts. We will bring actionable insights back to your leadership teams
- Voice - We record our conversations, so that your teams hear what customers actually think and feel –The evidence we gather from the voice of the customer is emotive and irrefutable, providing a powerful catalyst for culture change and profit improvement
- International reach - We work comfortably across international time zones and are sensitive to cultural nuance when structuring our discussions with your customers