Trusted Adviser Training

Aimed at experienced account managers, this interactive full-day session will cover:

• Lessons learnt from the last two recessions
• Mapping influence and authority in your key accounts
• Growth and death spirals
• The psychology of persuasion
• The trusted adviser mindset
• Trusted Adviser competencies and behaviours
• Case study with role play
• Action plans

"The Trusted Adviser training was a game changer for us. We now have conversations with our clients which open previously unseen business growth opportunities. Our retention rates have never been better."

Chris Woolford, Client Services Director, Search Laboratory